Frequently Asked Questions
Through many years of experience in the vehicle rental industry, our professional staff have accumulated an expanse of knowledge and expertise. Over this time, we have built up our reputation through our provision of quality service, and communication with clients.
On this page, we’ve put together a collection of the most frequently asked questions we have received from our customers over the years. We hope the frequently asked questions below will be able to answer any questions you may have. If you require any further information or have any specific queries, don’t hesitate to give us a call on 0333 0155 055.
The minimum age to hire a vehicle from mycardirect rental is 22. Please be aware drivers aged 22-25 will incurs a £15 per day young driver surcharge.
A full UK driving licence with at least 1 year’s experience, 2 proofs of address dated in the last 8 weeks i.e. Bank statement and utility bill plus driving licence. We will also require your National Insurance number or a licence check code, which can be obtained from: https://www.gov.uk/view-driving-licence.
No, all vehicle hires are subject to an excess deposit.
We currently accept debit and credit cards. please note we cannot accept cash for security reasons.
Drivers must have had a full UK licence for a minimum of 1 year and have no more than 6 points on their licence. Please contact us on 0333 0155 055 if you have had a disqualification in the last 10 years.
Our standard cars and vans come with a standard insurance excess of £1,200. This rises to £2,000 for prestige cars, minibuses and trucks. This effectively means you pay the first £1200 or £2000 of any damage or insurance claim that may occur.
All our vehicles are professionally valeted and checked before the start of each hire. Vehicles leaving our Branches are checked to ensure that they are roadworthy.
The price we quote is the price you pay for a standard hire, there are add ons you can purchase if you wish such as additional drivers and excess reduction.
Our small cars start from £23 per day for long term rentals / £26 per day for weekly rentals.
All prices quoted are based on the use of our insurance. For long term hires you may use your own insurance if you wish. Insurance arrangements and additional costs for our prestige vehicles are available upon request.
No, this is not possible. Cars must be returned within our office hours which are 8:00 – 17:00 Monday to Friday.
Deposit amounts depend on the value of the vehicle, starting from £300 for standard cars and vans, and rising to £1000 for Prestige vehicles.
No, we do not offer this service. Mycardirect Hemel Hempstead is located just off Maylands Avenue on the Industrial Estate, a short bus journey from Hemel Hempstead station and town centre.
No, our hire cars do not include unlimited mileage. Our rentals include 100 miles per day as standard. For rentals of 28 days or more additional mileage packages are available upon request. Please note that additional mileage charges may apply for Prestige and luxury vehicle rental.
Yes, additional drivers can be added for a daily charge of £6
A copy of your invoice will be sent to you by email at the end of your hire, or every 28 days – whichever comes first. To request a copy please email or phone your local branch on 0330 311 2914.
All our vehicles come with fully comprehensive breakdown cover.
Please contact your local branch on 0333 0155 055.
Vehicles can be returned early, and a refund will be given based on the numbers of days the car has been on hire for.
Our vehicles work on a 24-hour basis, if a vehicle is returned after this then you will incur another day’s charge.
This can be arranged for an additional charge to cover the breakdown and likely higher mileage. Please call 0333 0155 055 to discuss.
The congestion charge for London is £15 from 07.00 to 18.00 Monday to Friday and 12:00 to 18:00 on Saturday and Sunday. All of our vehicles are Ultra-Low Emission compliant.